Privacy policy

1. Who is responsible

Praveen K V operates Intumock as an individual sole proprietor in India. For privacy questions, access or deletion requests, contact [email protected].

2. Information we handle

• Account information: your provider identifier, name, email address and profile image from Google or GitHub, along with sign-in and account preferences. We do not receive your Google or GitHub password.
• Practice content: workflow prompts, roles, questions, job-posting URLs and retrieved job information; any resume file and highlights you submit; interview transcripts, feedback and scores.
• Live media: microphone audio and, when enabled, camera video are processed by our real-time conversation providers so the AI interviewer can interact with you.
• Operational information: session dates, durations, credit usage, AI token counts, errors and technical request information needed for security and operation.
• Billing information: payment-provider customer, payment and subscription identifiers; purchased credits, reservations, deductions, refunds and billing status. Card details are collected by Dodo Payments, not stored by Intumock.
• Optional analytics: if you accept analytics cookies, Google Analytics receives information about site visits, page navigation, browser and device use. See our Cookie Policy.

3. How we use information

We use this information to authenticate you, create and conduct your mock interviews, produce answer-level feedback, show your history and usage, respond to support requests, prevent misuse and operate the service. We use optional analytics to understand website use. We do not sell your personal information or use your practice scores to make hiring decisions for an employer.

4. AI and service providers

Information is shared with providers only as needed for the relevant feature:

• Google and GitHub: sign-in and account identity.
• Google Gemini: workflow prompts, relevant job descriptions and interview transcripts/criteria to generate workflows and evaluate spoken answers.
• Tavus or LiveAvatar (HeyGen), and their real-time delivery providers including LiveKit: interview context, questions, resume highlights, audio/video and conversation transcripts to deliver the live AI interview.
• Apify: the public job URL you choose to retrieve a job description.
• DigitalOcean and Appwrite: website hosting, backend functions, private application data and file storage.
• Dodo Payments: account name, email and purchase details for checkout, subscriptions, receipts, refunds and payment administration. Dodo collects billing and payment information directly as the Merchant of Record.
• Google Analytics: optional website analytics after your consent.

Provider handling and retention are subject to their service terms. Google’s Gemini API terms distinguish paid and unpaid data handling, including possible improvement and human review uses for unpaid services. Tavus’s privacy policy describes its processing. HeyGen’s privacy policy covers LiveAvatar processing. Avoid including confidential or sensitive personal information in prompts or interview answers.

We store uploaded resumes in private application storage, and interview transcripts and feedback in the application database. Resume highlights you provide may be included in the interviewer’s context. Live audio/video is processed by the conversation provider; it is not necessary to publish your interview to other Intumock users.

5. Storage, retention and security

Your account and completed practice records are stored on our hosted infrastructure. Some custom workflow drafts and preferences are stored in your browser, so clearing browser storage may remove them. Providers may process information outside India, including in countries with different privacy laws.

We retain account information and practice records while needed to provide your account and history, unless you request deletion. Security, dispute or legally required records may need to be kept longer. There is currently no automatic fixed-period deletion schedule for interview history. Deletion from backups and independent provider systems may follow their own retention schedules; ask us for details for your request.

We use HTTPS, authenticated access and access restrictions, but no online service can promise absolute security. If you suspect a data issue, contact support.

6. Your choices and requests

You can update available profile/preferences in settings, control microphone and camera access in your browser, and change optional analytics choices through Cookie settings. To request a copy, correction or deletion of account information, resumes or interview history, email [email protected] from your account address. We may ask for information to verify ownership before acting.

You may also ask us to close your account or raise a privacy complaint. Where applicable law grants additional rights, including withdrawing consent or complaining to an appropriate authority, those rights remain available. Deleting information needed for a feature may prevent us from providing it.

7. Age and policy changes

Intumock is intended for adults aged 18 and over. If you believe a child has provided information, contact us so we can investigate and handle it. We will update this page when our practices change and notify affected users of material changes where required.