Refunds & cancellation

1. Current payment availability

Selecting a plan does not charge you; a purchase requires completing an enabled checkout. Test-mode transactions are labelled and do not charge real money. This policy applies to paid subscriptions and extra-credit purchases. Always check the total and purchase terms shown at checkout.

2. Accidental purchase refunds

If you make an accidental purchase and have not used any of the credits issued under that purchase, contact us to request a refund. Once we verify the purchase and that no associated credits have been used, we will issue a refund and remove the refunded credits and related paid entitlement.

If any credits from the purchase have been used for a live interview or an AI workflow action, that purchase is not eligible for an accidental-purchase refund. Unused remaining credits do not qualify for a partial refund under this policy. This restriction does not override remedies required by applicable law.

3. How to request a refund

Email [email protected] from your account email. Include the purchase date, receipt or order reference and a brief explanation. Please stop using the purchased credits while we review eligibility. Never send your full card details or password.

Approved refunds are returned through the original payment method wherever possible. The time for funds to appear depends on the payment provider and your bank. We will confirm the outcome and available processing information by email.

4. Cancel a subscription

You can cancel future renewals through the billing controls provided with your purchase, or email support for help before the next renewal. Cancellation stops future renewal charges; it does not automatically refund the current billing period. Existing access continues until the end of the period paid for unless the purchase is refunded, your account is closed or access is restricted under our Terms. Quarterly plans are paid upfront; cancelling future renewal does not create a prorated refund.

5. Billing errors and statutory rights

If you believe a payment was unauthorised, duplicated, incorrectly charged or relates to a service that was not provided as agreed, contact us so we can investigate. The accidental-purchase conditions above do not limit mandatory rights concerning defective or undelivered services, unauthorised charges, or other consumer remedies under applicable law.